Change Password

The SMTools Login page is used to enter Service Manager authentication credentials and process the authentication request with an option to change password (by entering New Password and Verify New Password).

When user clicks the Change Password button and the Old Password is valid but the Verify New Password is invalid, a new message is displayed: New password is invalid. Then the Account Password Rules result is displayed for the Account field so that user can follow the account password rules and re-enter the correct new password.

To display the login account password rules, enter the Account, User ID and the Old Password.

Field Descriptions

Account

The owning account for the User ID. This is a required field.

User ID

The user ID that is being authenticated. This is a required field.

Old Password

The password for the Account - User ID being authenticated. This is a required field for either the Change Password or Account Password Rules button.

New Password

The new password to replace the current password. This is an optional field. If the New Password is entered, the Verify New Password also need to be entered to confirm/match the New Password.

Verify New Password

The password to confirm/match the New Password. This field is required if the New Password is entered.

Note: Change password is allowed on Service Manager users profiled with authentication method of Internal Password (without special set up). For users with authentication method "D" (Radius), change password is only allowed if their Radius authentication server is profiled to support change password (Password Change Support field is set to "Single/Partial/Full" plus special set up on the Server). Otherwise, all other authentication methods are not allowed to change password.